By booking Hands on Exotics you acknowledge that you have read and agree to the following requirements, conditions, and risks:

    • Safety, Damage, and Injury

    • Our animals are extremely well socialized and trained. However, it must be understood that no amount of socializing and training can make animals completely predictable and safe. Thus there is some level of inherent risk each time someone interacts with an animal.
    • Animals may bite, scratch, hit, cause allergic reactions or illness, defecate and/or urinate, or otherwise cause damage to persons or property.
    • Hands on Exotics is not liable for any damage or loss to persons or property caused in part or whole by our animals, staff, vehicles, or equipment.
    • Hands on Exotics staff hold the right to stop any booking at any time if, at any point, staff do not feel that it is a safe environment for people or for the animals. In such a case payment is still due in full.

Payment and Deposits

    • For bookings made by institutions (i.e. schools, community centres, daycares, nursing homes, event planning companies, etc.): we accept Visa, MasterCard, and Business Cheques. This payment can be made before or after the booking, but must be completed no later than 30 days after the booking date. A 25% non-refundable deposit will be due for anything more than $500.00. You must let us know upon booking which payment method you would like to use.
    • For all bookings made by individuals (birthday parties, weddings, etc): We require a 25% non-refundable deposit within two business days of you receiving this invoice, this is to secure your booking. If we do not receive your deposit within two business days, we will release the hold on your booking. Your final payment is due no later than one week prior to your booking. You can pay online or over the phone by calling our office during business hours.
    • Any charges resulting from failed payments (such as cheque bounce fees) are the responsibility of the customer.

Animal Requests

    • While we do take animal requests, the health and welfare of our animals takes priority over animal requests. We will do our best to bring as many animals on the request list as is logistically possible on the day of the booking.
    • The logistical difficulties of fulfilling animal requests include the following:
      • Every outreach team does multiple bookings and each of those may have a list of different requests.
      • Not every handler is able work with all of our animals- parrots in particular are very choosy with their handlers
      • Animals have scheduled days off from shows
      • Not all animals get along with each other.

Booking Requirements

  • We need a space to offload that is as close as possible to the venue entrance.
  • Parking is the responsibility of the client. Any parking costs incurred by Hands on Exotics will be billed back to the client.
  • Events can be held outdoors. Many of our bookings are held outdoors in the summer. If you want the animals to be outdoors let us know and we will make sure to bring the right animals for this situation (i.e. birds that won’t fly away), provided that the temperature outside is appropriate for the animals (between 15 and 29 degrees). For outdoor shows in the summer, the animals MUST be in FULL shade for the duration of the presentation and our handlers require access to water. There must also always be an indoor option in case weather is not cooperating with us.
  • In the case of bookings with only a single handler we will need one of the following requirements:
    • The room where the presentation will take place must be closed and vacant until the presenter is done offloading.
    • An adult must be present where we are offloading who will be in charge of making sure no one is approaching the animal carriers.
  • No pictures of the animals are permitted while they are in their carriers.
  • Food is not allowed to be served or eaten during the presentation. This is partially for sanitary reasons, but also due to the fact that the animal’s behavior changes with food around and they may get into food that is harmful to them.
  • Please have all participants wash or disinfect their hands after the presentation.
  • Depending on the type of animals you book, we will discuss space requirements. Most parties can take place in cramped apartments without difficulty, but some animals require more room. We will happily go over this with you when you book. Apart from that we bring everything we need, including a tarp to minimize poop problems.

Transport and Traffic

  • For most bookings we aim to arrive 15 minutes before the start time to offload and set up. For larger bookings this time is much longer and we will tell our clients when they can expect our arrival.
  • We make every effort to be on time. However, it must be understood that there are often elements well beyond our control including traffic, weather, and road accidents that occasionally result in late arrival times.
  • Once in a while we will cancel bookings in extreme or emergency situations; this includes extreme snow storms that jeopardize the safety of our animals on the road. In such a case we will attempt to reschedule your booking. If rescheduling is not possible we will refund 100% of the booking cost.